Faretrolley ("Faretrolley," "we," "us," or "our") is committed to respecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains how we collect, use, and share your data when you access or interact with any of our digital platforms, including our website (www.faretrolley.com), or engage with us through other service channels such as our customer support center (collectively referred to as the "Services").

By using our Website or any part of our Services, you acknowledge and agree to the practices described in this Privacy Policy as well as our Terms and Conditions.

Personal Information

Information We Collect

At Faretrolley, “Personal Information” refers to any data that can identify you as an individual or be used to reasonably identify you. This may include, but is not limited to:

• Full name
• Mailing address
• Phone number
• Email address
• Payment details (e.g., credit/debit card information)
• Social media identifiers (if linked or used during sign-in)
• Passport number or travel documentation
• Transportation-related IDs (e.g., TSA Known Traveler Number)
• Travel preferences and special requests (e.g., meal choices, accessibility needs)
• Travel booking details (departure/destination, dates, carriers)
• Demographic information
• Device identifiers and online behavior data (used for analytics, performance, or personalization)
• Inferred preferences based on your interactions with our Services

If you provide us with Personal Information about another individual (such as a travel companion), you confirm that you have their permission to do so and that they consent to its use as described in this Privacy Policy.

How We Collect Personal Information

Faretrolley and our partners may collect Personal Information in several ways:

• Through our Services: When you book travel, create an account, participate in promotions, or submit special requests. We also collect data automatically through your use of our website or mobile app (such as usage patterns and device details).
• Offline: When you interact with our customer support team by phone or in person.
• From third parties: Including social media platforms, joint marketing partners, publicly available databases, and other lawful external sources.

Analytics and Advertising Data

At Faretrolley, we—and our trusted third-party partners—collect certain technical, behavioral, and advertising-related data to help improve your experience, analyze usage trends, and deliver relevant content and advertisements. This data may include:
• Device and browser information: IP address, device ID, operating system, browser type/version, user agent, and general location data.
• Usage behavior: Interactions on our website or app such as pages visited, time spent, scrolling activity, clicks, keystrokes, and chat interactions.
• Advertising data: Engagement with ads (views, clicks), cookie IDs, mobile advertising identifiers (e.g., IDFA, GAID), hashed emails or phone numbers, and purchases linked to advertising campaigns.

While some of this information may not be considered “Personal Information” under all laws, we treat it as Personal Information when it is associated with or linked to identifiable data, and we handle it in accordance with this Privacy Policy.

How We Collect Analytics and Advertising Data

We and our analytics or advertising partners gather this data using the following methods:

1. From Your Browser or Device

When you visit our website or use our app, we automatically collect technical details, such as:
• Media Access Control (MAC) address
• Device model and operating system (e.g., iOS, Android, Windows)
• Screen resolution and display settings
• Language preferences
• Website or app version

2. Through Your Use of Our Website or Mobile App

As you interact with Faretrolley, we may log:
• Date and time of access
• Pages viewed or features used
• Downloads or file interactions
• Session activities such as clicks, scrolls, and navigational paths

3. Cookies

Cookies are small data files stored on your device that help us and our partners recognize you and understand your activity. They may capture:
• Pages visited and time spent on them
• User preferences and session tokens
• Browser and language settings
For more details, see our [Cookie Policy].

4. Pixel Tags and Similar Technologies
We use pixel tags (also known as clear GIFs or web beacons) to:
• Track user engagement with emails or web pages
• Place or read cookies
• Measure the performance of our marketing campaigns
• Create reports on user interactions

5. Flash Technology

We may use Flash and Local Shared Objects (LSOs) to collect and store usage data. You can manage Flash settings through Adobe’s [Website Storage Settings Panel] or [Global Storage Settings Panel]. Disabling Flash may impact certain features.

6. IP Address

We automatically log your IP address when you use our services. This allows us to:
• Process server requests
• Analyze traffic trends
• Estimate your general location for customization or security

7. Physical Location

If you permit location tracking, we may use GPS, Wi-Fi, cellular networks, or similar technologies to determine your device's physical location. This allows us to: • Provide region-specific services or promotions
• Serve geographically relevant advertising
You can control location permissions in your device’s settings. Please note that limiting location access may restrict some features.

8. Aggregated Data

We may compile aggregated or de-identified data (which cannot be used to identify you personally) to analyze overall user behavior and improve our services. For example, we might evaluate the percentage of users visiting from a particular region.

How We May Use Personal Information

At Faretrolley, we use the Personal Information we collect to deliver a smooth, secure, and customized travel experience. This may include, but is not limited to, the following purposes:
Booking and Customer Service
• Processing your travel reservations or purchases
• Managing payments and issuing booking confirmations
• Communicating with you about your travel arrangements and providing related support
• Utilizing required travel documentation (such as passport details) for booking, ticketing, and check-in purposes

Communication and Support
• Responding to your inquiries, requests, or newsletter subscriptions
• Sending important notifications, such as updates to our policies, terms of use, or system alerts

Personalization and Marketing
• Presenting offers, deals, or travel suggestions tailored to your interests
• Personalizing your experience on our website, mobile app, and other communication channels
• Sending promotional content and marketing communications, where legally permitted

Promotions and Engagement
• Managing contests, sweepstakes, or other promotional events (subject to applicable rules or terms)
• Enabling social sharing capabilities within our services
• Allowing you to refer friends or message others through the platform (with your confirmation that you have consent to share their contact information)

Business Operations and Service Improvements
• Conducting analytics, system diagnostics, and troubleshooting
• Preventing fraud and unauthorized transactions
• Enhancing our platform, services, and overall user experience
• Evaluating the performance and reach of our marketing campaigns

Legal, Compliance, and Security
We may use your Personal Information to:
• Meet legal and regulatory obligations, both local and international
• Respond to legitimate requests from government authorities, courts, or law enforcement
• Safeguard our rights, operations, users, and property
• Enforce our Terms of Service or pursue legal claims

Aggregated or Anonymized Information
We may aggregate or anonymize your data so it no longer identifies you. Such data may be used for research, analytics, product development, or other lawful purposes.

With Your Consent
We may also use your information for other purposes disclosed at the time of collection or with your specific consent.

How We May Disclose Personal Information

At Faretrolley, we may share your Personal Information with carefully selected third parties to help deliver, improve, and support our travel services. While some of these parties operate on our behalf, others are independent and manage data according to their own privacy policies. We encourage you to review those policies when engaging with third-party services.

We may disclose your Personal Information to the following types of entities:

• Corporate Affiliates
Our parent company, subsidiaries, and other affiliated entities under common ownership may access your information for purposes consistent with this Privacy Policy. Faretrolley remains responsible for the proper management of this shared information.

• Travel Service Providers
We share your information with airlines, hotels, car rental agencies, cruise lines, and other travel-related providers as necessary to fulfill bookings and reservations made through Faretrolley.

• Travel and Booking Partners
This includes consolidators, aggregators, insurance providers, and affiliated travel agents who help deliver or enhance the services we offer.

• Marketing and Referral Partners
Entities that promote their services through our platform, refer customers to Faretrolley, or are linked from our website may receive or collect information when you interact with their ads or content.

• Service Providers
We rely on third-party vendors for functions such as payment processing, hosting, IT support, data analytics, email delivery, customer service, advertising technology, and order fulfillment. These partners are contractually required to protect your data and may only use it to perform services for Faretrolley.

• Promotional Partners
If you choose to enter a contest, sweepstakes, survey, or similar promotion, we may share your information with co-sponsors or organizers as needed to administer the activity.

• Communication and Sharing Features
When you use messaging tools within our platform, we may share your content with the intended recipient. If you post content in public areas—such as reviews, comment sections, or discussion boards—this information may be visible to others.

• Social Media Platforms
If you link your Faretrolley account to social media or use social sharing features, we may share limited data with those platforms based on your settings. Please review their privacy policies to understand how your information is used.

• Corporate Transactions
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction, subject to protections outlined in this policy.

• Legal Obligations and Security
We may disclose your Personal Information when necessary to:
• Comply with legal requirements or respond to valid legal requests
• Investigate or prevent fraudulent, abusive, or unlawful activity
• Cooperate with law enforcement or regulatory authorities
• Enforce our Terms of Use or protect the rights, safety, and property of Faretrolley, our users, partners, or others
• Pursue legal claims or limit damages in legal disputes

Third-Party Services

This Privacy Policy does not extend to the data privacy, handling, or security practices of third parties. Faretrolley is not responsible for how external suppliers, partners, intermediaries, or service providers collect, use, or share your information—even when their services are accessible through or integrated with our platform.

This includes, but is not limited to:
• Third-party websites or services that may be linked from our website or mobile application
• Widgets and plugins from third parties (e.g., social media “Like” or “Share” buttons)
• External companies whose services, products, or advertisements appear on Faretrolley

The inclusion of any link, feature, or integration does not imply endorsement or control by Faretrolley or our affiliates.

We also do not govern how companies such as Facebook, Apple, Google, Microsoft, or other app developers, mobile platforms, device manufacturers, or wireless carriers may handle your data. If you choose to interact with these entities through Faretrolley’s services—such as by using a social login feature or downloading a third-party app—we encourage you to consult their respective privacy policies directly.

More on Advertising

Faretrolley, along with select advertising partners—including ad tech providers, retargeting platforms, social networks, and analytics vendors—may use information we collect or receive to deliver ads that are more relevant to your interests. This may involve:
• Ads customized to your browsing activity, device type, or demographic information
• Ads based on the content you view or interact with
• Audience-matching or lookalike advertising campaigns
• Tracking and analyzing advertising performance and reach

To enable this, we may use technologies such as cookies, pixels (web beacons), software development kits (SDKs), and application programming interfaces (APIs). These tools help us identify your browser or device across sessions and services. In certain cases, we may share hashed or encrypted identifiers—such as your email address—with advertising partners to support personalized ad delivery and performance measurement.

Managing Your Advertising Preferences

If you prefer to limit interest-based advertising, you can learn more or set your preferences via:
• The Network Advertising Initiative
• The Digital Advertising Alliance

For mobile users, the AppChoices app (available at aboutads.info/appchoices) can help manage in-app ad preferences.

If you'd like to adjust ad settings on social platforms like Facebook or Instagram, you may do so through the privacy or advertising settings provided by those services.

Please note:

• These tools are provided by third-party self-regulatory organizations, and Faretrolley may work with partners not covered by these programs.
• Faretrolley is not responsible for the availability, accuracy, or effectiveness of any third-party opt-out mechanisms or privacy controls.

Security

At Faretrolley, we take the protection of your Personal Information seriously. We implement reasonable organizational, technical, and administrative safeguards designed to help prevent unauthorized access, use, or disclosure of your data. While we strive to maintain a secure environment, no method of data transmission over the internet or electronic storage can be guaranteed to be 100% secure.

If you believe your interaction with us may have been compromised—for example, if you suspect unauthorized access to your Faretrolley account or experience a potential data breach—please notify us immediately using the contact details provided in the “Contacting Us” section below.

Opt-Out of Marketing Emails

You can opt out of receiving marketing emails from Faretrolley at any time by clicking the unsubscribe link included in our promotional emails or by contacting us via the methods described in the “Contacting Us” section. If you prefer not to receive push notifications, you may disable them through your device settings.

Please note that your opt-out will only apply to marketing communications. You may still receive important administrative or transactional emails, such as booking confirmations, account alerts, and service-related notifications, which are not subject to marketing opt-out requests.

Accessing, Correcting, or Deleting Your Personal Information

If you would like to access, update, or delete personal information you previously provided to Faretrolley, you may submit a request by calling us at 1-866-389-5550 or emailing support@faretrolley.com.

For security reasons, we can only fulfill requests related to the email address associated with the request and may require identity verification before proceeding. We will make a reasonable effort to respond and fulfill your request in a timely manner.

Please be aware that certain information may need to be retained for legal compliance, transactional support, or internal record keeping purposes. Additionally, some residual data may remain in backup or archival systems even after a deletion request is processed.

Retention Period

Faretrolley retains your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. Once data is no longer needed for its original purpose or any legal obligation, we take steps to securely delete or de-identify it.

Use of the Services by Minors

Faretrolley's Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are under 18, please do not use our Services or submit any Personal Information through our website or app.

Your Canadian Privacy Rights

If you are a resident of Canada, you have the right to request information about how your Personal Information may have been shared with affiliates or third parties for their direct marketing purposes. To submit such a request, please contact us using the information provided in the Contacting Us section below.

Sensitive Information

We ask that you do not send or disclose any sensitive Personal Information through our Services. This includes, but is not limited to, Social Insurance Numbers, racial or ethnic origin, political opinions, religious or philosophical beliefs, health or medical details, genetic or biometric data, criminal background, or trade union membership.

Updates to This Privacy Policy

This Privacy Policy may be revised periodically. Please check the “Effective Date” at the top of this page to see the most recent version. Any changes will become effective once posted on our website or other service platforms. Your continued use of Faretrolley's Services after an update indicates your acceptance of the revised Privacy Policy.

Contacting Us

If you have questions about this Privacy Policy or need further assistance, feel free to contact us:

Phone: 1-631-272-1551

Email: support@faretrolley.com